Job Description :
Duties and Responsibilities:
Work with project team and customers to identify and document processes and enhancements for HUD Grants systems using JIRA.
Create test cases and test plans for integration and user acceptance testing (UAT
Execute test cases, document test results, and create defects.
Collaborate with systems and development staff to collect and interpret technical information.
Ensure final documents are usable and of high quality.
Plan, design, research, write, and edit a range of content, including user guides and manuals, technical specifications, training materials, and user policies for both print and online media.
Edit written documentation of development and other IT staff to create unified and consistent support documents.
Establish, communicate, and maintain documentation standards, and provide training where required.
Support users with reproducing and investigating issues identified in UAT and production. Respond to users with workarounds until a permanent solution can be implemented.

Requirements:
University degree in the field of Computer Science or technology, Science, Information Systems or Mathematics.
3+ years equivalent work experience.
Hands-on creating and executing test cases, test plans, and documenting test results.
Knowledge of information gathering, planning, and organizing methods and principles.
Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
Experience with Microsoft Office tools and familiarity with SharePoint and JIRA.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills in a team-oriented, collaborative, multi-tasking environment.
Ability to absorb and retain information quickly, specifically complex technical information.
Highly self-motivated and directed.
Proven analytical and problem-solving abilities with superior attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience with being part of Agile scrum teams.
Physical Requirement(s): N/A
Location: DMI Tyson''s Corner, VA office. Meetings at HUD Headquarters in Washington, DC.

Client : InsysTech