Job Description :
We are looking for Microsoft Dynamics 365 Architect immediately.

Location Farmington, CT

Duration - Long term

Start Date : ASAP

Rate : Market

Core Dynamics 365 CRM/XRM Solution Architecture

Characteristics of a Good Candidate

The right person will

provide effective delivery of consultancy, through quality of
implementation and delivery and knowledge of Microsoft Dynamics CRM/365
products and services.
Be a team player willing to lead and/or be led by other members of
sales and service delivery teams, i.e. Managed Services and other CRM
consultants and Developers.

Key Responsibilities:

Consulting covering all aspects; including presales and
supporting the sales team, product demonstrations, analysis, implementation
and training of end users utilizing primarily Dynamics 365
Business and process analysis Documenting as-is and to-be
within accurate and detailed scoping documents
Interacting with both developers and clients act as a point of
communication

Job Description

Participate and help to drive Dynamics CRM implementations through
all project phases including discovery, definition, build, test and deploy
Serve as subject matter expert with customers and project team
members t throughout all project phases, effectively contributing to the
development of solutions that meets clients'' needs and requirements.
Participate in the identifying of client''s sales, marketing and
customer service requirements through discovery meetings
Design and lead the design process in key modules and work in
partnership with the Development Team, to create, define specifications for
and implement customizations for any custom code or data migration
requirements using SQL Server Reporting Services
Conduct end-user training and create and maintain knowledge
transfer documentation
Develop and continue to refine CRM implementation standards and
tools * Present tailored demonstrations of the technology solution

Key Dynamics 365 Skills

Over 3 years Dynamics CRM consultancy experience
Implemented complete life cycle of least 4 to 5 projects.
Strong background and understanding of Microsoft Dynamics 365,
Dynamics CRM 2016/2015 and/or FieldOne (the product that Microsoft purchased
several years ago that has morphed into the Field Service Module
Excellent understanding and knowledge of core Microsoft Dynamics
CRM/365 modules
Experience of working on full life cycle implementations across
multiple versions of Dynamics CRM/365
In-depth understanding of the business processes commonly
associated with Field Service, Project Service, Sales, Marketing, Customer
Service and able to model as is and to be processes for client
Experience with Dynamics 365 Mobility Applications
Able to design and develop solutions, identify and resolve issues
using Dynamics 365 and other Microsoft Cloud tools and services.
Key Technical Skills
Quality Assurance & Documentation Knowledge and Expertise
Experience of providing Pre-Sales Demonstrations
Experience with projects on premise cloud, support, upgrade and
migrations.
Knows the MS methodology and able to articulate and understand the
pain points of customer.
Ability to design the solution to address the pain points and then
deliver it
Should be customer facing with excellent analytical and
communication skills.
Strong Microsoft SQL Server background
Familiarity with relational database concepts
Ability to create high quality functional documentation and strong
requirements gathering skills.
Understanding of Integration with third party applications
Working knowledge of Windows Server Operating System, Active
Directory and Active Directory Federation Services.
Awareness of various technologies like HTML, CSS, SOAP, REST,
Silverlight, Angular JS

Key Personal Skills

Excellent communication and problem-solving skills
Excellent presentation, communication, leadership and client
development skills to effectively present information to C-level management,
public groups and/or board of directors
Excellent organizational and multi-tasking skills, attention to
quality, self-motivation and a strong desire to succeed
Highly confident with providing support and training to users
Strong attention to detail and a keen desire to deliver the
highest quality solutions to customers
Experience across a number of industries ideally strong MRO
experience
Self-Starter with ability to handle multiple tasks and shifting
priorities
Thinks clearly and calmly under pressure
Places emphasis on client satisfaction

Qualifications

Education BA/BS/B.E., B. Tech, MCA,
Certified professional and having experience in functional,
configurations and customizations in On-Premise considering best practices
within Microsoft Dynamics 365/CRM/XRM.
Microsoft SharePoint and Business Intelligence experience
5+ years of relevant experience.
Strong CRM industry and product knowledge
3 to 5 years (or 3+ projects) implementing CRM applications such
as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc.
4+ years of experience, or 5+ projects for a Senior CRM Consultant
Ability to travel domestically and internationally as required
Dynamics 365 for Field Services Specialist Capabilities Functional and
Technical
Understands and is able to communicate and lead teams delivering all
functional and technical aspects of the Dynamics 365 for Field Services
product.
Schedule Optimization
Resource Scheduling (Manual, With Recommendation, Automatically)
Workload and Resource Balancing
Skill/Certification Matching against Requirements
Geography, Availability, Truck Inventory, Regulatory Requirements,
Customer Preference, Service Level Agreements
Contract Management
Manage and maintain accurate service contracts and installed
products across customers and locations
Provide faster, more accurate billing
Identification of sales opportunities and new revenue
Use of Recurring Service Templates tied to Work Schedules and
Pricing to improve Quoting Process
Manage recurring service appointments with flexible billing
options
Engaging from lead to opportunity to contract to execution to
billing to customer feedback
Inventory Management
Ensuring correct stock, resources and parts on each call
Managing real-time and offline inventory updates and stock history
across warehouses, depots and trucks
Drive improved first-time fix rates with accurate allocation of
parts
Manage Inventory Transaction lifecycle for usage, RMAs, stock
adjustments and transfers
Reduction in inventory write-ups
Effective materials forecasting
Mobile Productivity
Working with native mobile applications in real-time and offline
mode
Configuring 360 customer and case history view linking work
orders to customer and case histories, product configurations,
installations, parts information and pricing
Experience driving improved work consistency and first-time fix
rates with step-by-step guidance and access to knowledge resources like
configurations, parts manuals, installation methods, etc.
Configuring and delivering multi-day calendars with dynamic work
order details
Connected Field Service
Reducing costly on-site visits by detecting, troubleshooting and
resolving issues remotely with IoT connected devices.
Setting up remote monitoring services
Connecting and configuring new and existing customer assets
Identifying underperforming products by analyzing field telemetry
against aggregate device data
Setting up Predictive and Preventative Maintenance using field
telemetry like actual consumption parameters
Customer Communications
Configuring and Managing Customer Portal with views of service
appointments, completed and open cases and work orders
Sending real-time service technician locations, arrival times,
photos and vehicle information with manual and automated text messages and
phone calls
Configuring and Managing Automatically Escalated Customer Feedback
Tailoring and Extending Services
Native CRM/XRM Development
PreBuilt Applications via AppSource
Custom Device, Feature, Functionality, Integration Development
using Azure, Cortana, PowerApps, Flow, PowerBI and Common Data Services,
JSON, Web Services.
Additional Dynamics 365 Experience
Sales
Customer Service
Project Service Automation
Marketing
Customer Insights
Technical Dynamics 365 Specialist
At least 3 years of experience in creating requirement
specifications based on Architecture/Design /Detailing of Processes
At least 2 years of experience in Microsoft Dynamics CRM Online
Experience
At least 4 years of experience in Development/
Configuration/solutions evaluation/ Validation and deployment
Excellent Analytical and Communication skills
Leading or participating in the design and architecture sessions
with the clients, gathering and documenting business processes and
requirements for the project
Good knowledge of CRM s interoperability capability with MS Office,
MS Office 365, SharePoint, Azure and MS BI Stack
C#/VB.net, ADO.Net, XML, T/SQL, JQuery, JavaScript, Web Services,
ASP.NET, and Silverlight skills
Regularly communicating with the customer on the status of the
issue resolution or Project.
Excellent, understanding of MSCRM architecture and its interaction
with other interfaced systems in the client environment
Experience in defining new architectures and ability to drive an
independent project from an architectural stand point
Understands and is able to articulate best practices related to
application enhancements/customizations, integration with other applications
Experience on Dynamics Marketing, ADX Portal, Parature, Social
Engagement and Operations is optional
At least 3 years of experience in thought leadership, white papers
and leadership/mentoring of staff and internal consulting teams
Experience : Min 13- 20 years. Must have Microsoft Dynamics 365 Architect
experience.
             

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