Job Description :
IDEALFORCE has a CONTRACT position available immediately for Messaging Services Administrator to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.
Job Description
The Client is seeking a Messaging Services System Administrator to provide software support for operations and maintenance of the City’s Office 365 Outlook and Exchange Online Email services. The City utilizes Outlook/Exchange Online to provide critical messaging services to over 13,000 city employees and contractors. The messaging environment operates within Microsoft’s Office 365 environment hosted in Microsoft’s government cloud. The city also currently uses an on-premise Aurea ListServ system to provide marketing email services for the City.
The primary responsibilities of this position include but are not limited to:
Administration of system access and accounts
System Availability and Capacity Managerment reporting and planning
System Administration duties relatated to Incident, Change, and Problem Management, and for Request Fulfillment
Operating, managing, processing, provisioning, and troubleshooting enterprise email, mobile and collaboration services.
Managing and operating email routing devices and services
Maintaining email distribution lists
Managing roles and services, user permissions, e-mail queues, mobile messaging, and dynamic distribution groups
Managing and provisioning client software
Maintaining attachment, domain and email address block lists
Managing domain white-lists and queues
Troubleshooting issues with enterprise email
Coordinating restoration of email services
Resolving emergency incidents (e.g., restoring deleted messages and mailboxes)
Remotely wiping handheld device software and data
Documenting incident resolutions and providing updates
Opening, closing, monitoring, tracking and reporting change requests and incident tickets in Remedyforce
Accessing and monitoring messaging system statistics and reporting on system, real-time and historical performance, account mailbox volumes and limit thresholds, utilization statistics and availability events
Designating alias addresses for end-user mailboxes
Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner
Managing dormant or inactive user account(s)
Performing data searches within messaging systems as required ot meet Public Records Requests, Litigation e-discovery, and internal city investigations.
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED: Joseph Shelton;
Email: joseph dot shelton at
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.