Job Description :
Position : Managing consultant (IS-U CRM)
Duration : Contract
Location : Oklahoma City, OK
Job Description:
· Minimum of 10 years of experience implementing IS-U CRM for Utilities and CRM WebUI Interaction Center (IC Web
· At least 3 full lifecycle implementations including one on CRM 7.0.
· Detailed configuration experience with CRM and Customer Service including Business Master Data, IC Web and associated Utilities Processes, Interaction Records, Business Partner Contacts, Regional Structure, Contract Management, Move-In/Out and Disconnect / Reconnect processes
· Configuration experience with CRM Middleware to integrate with IS-U (ECC)
· Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support
· Solid understanding of other areas of CCS including Billing, FI-CA and Device Management.
· Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS), formally Service Management (SM
· Excellent communication skills.
· The ability to work in a team, as a teal lead or without supervision if required.