Job Description :
Position: Manager, Portfolio Operations

Location: Greenwood Village, CO

Contract: 6+ Months Contract

Travel: 0 to 25%

Job Description – Manager, Portfolio Operations or PMO Manager

Charter is seeking an experienced Portfolio Operations Manager (PMO Manager) with demonstrated ability to manage a large portfolio of programs and projects. This role has oversight into the full project lifecycle, including initiation through delivery, with a focus optimizing and maintaining the tools and methodology, and leading portfolio level reviews. The role is also responsible for project standards and processes, proactively identifying improvement, auditing projects, status reporting, roadmap and training PMO staff. Qualified candidate must have high attention to detail and strong experience using and administering Smartsheet without limits to include, control center, and the development and maintenance of data mesh tool, reports, and dashboards. The candidate must be a driven individual capable of managing workload with minimal oversight.

Required Qualifications

Program or Portfolio management experience 7+ years

Smartsheet Certified User and/or relevant expert user experience 1+ year

Project management Experience 7+ years

Bachelor’s degree required

Certified Project Management Professional (PMP) preferred


Polished portfolio or program manager, with similar tenure as project manager

Effectively managed a portfolio of multiple, projects and programs with joint accountability to scope and schedule

Extensive understanding of project and program management principles, methods and techniques; Provide project and program management best practices

Experience presenting to executive leadership and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management

Strong analytical and critical thinking skills required, including a thorough understanding of how to interpret end user business needs and translate them into solutions

Demonstrated project and program management skills and experience with various project management methodologies and tools

Strong relationship management skills - able to set priorities, influence others, manage customer expectations and effect change through influence and partnership

Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Project, and Smartsheet

Adept at conducting research into project-related issues and products

Must be able to learn, understand, and apply new technologies

Essential Duties and Responsibilities:

Continuous focus on process improvement through all aspects of projects including, planning, scope, issue and risk management, communications, change management and budget in all project lifecycle


Contribute to maintaining and continual improvement of PMO processes, website, tools and methodologies

Develop trusted relationship with project and program stakeholders

Seek out opportunities to collaborate on strategic project and program management initiatives

Deliver appropriate and effective executive level communication

Collaborate with all levels in the supervision of project, program and portfolio, which includes work allocation, training, problem resolution and accountability

Support leadership through capital funding requests

Lead and facilitate program and portfolio level status reviews with executive leadership

Assist leadership with onboarding and training PMO staff and contractors

Experience working within various project management methodologies, and demonstrated experience working in an environment with differing methodologies (i.e. agile and waterfall)

Continuous professional development in order to keep abreast of emerging technologies, methods and project management best practices


Smartsheet expert

Smartsheet Control Center

Smartsheet Data Mesh

Smartsheet Reports

Smartsheet Dashboards (formerly called "Sights")