Job Description :
Job Description:
Configures and troubleshoots new and existing TIBCO Managed File Transfer (MFT) installations. Manages and supports MFT Internet Server, MFT Platform Server, and MFT Command Center
Working with business leads to understand functional requirements, and then create technical specifications and solutions that ensure functional requirements are met efficiently. Validates requirements. Documents functional specifications. Develops process models and use cases
Monitors performance, availability and capacity of all equipment and identifying/reporting potential concerns to management
Contributes to incident resolution by diagnosing and troubleshooting the incidents, gathering additional information, follows change control processes, updates incident tickets with current information, proactively documenting status for each incident ticket, escalating issues to other technical resources and/or management as appropriate, and participates/monitors the resolution and/or root cause analysis process
Performs preventative maintenance on all MFT equipment and supporting equipment including ensuring entire environment is up-to-date by installing/applying latest security and recommended patches/fixes that are released by vendor
Develops and documents standard operating procedures for end users and operations personnel. Develops and documents system documentation. Develops reports.
Maintains understanding of software industry and provides direction for further solutions.
Provide rotational off hours support
Performs duties as assigned.
Required Skills:
Technical problem solving skills. Knowledge of Linux, preferably RHEL Scripting and Shell. Knowledge and hands on experience with PERL, Java/J2EE, SQL, HTML, Java Script, XML, FTP
Networking hardware and protocol basics (OSI Model, IPv4 addressing/masking, routing protocols, ARP, NAT, VLAN, VIP, TCP/UDP)
Understanding of network security, encryption tools, etc. (SSH, VPN)
Understanding of software and hardware configuration management
Strong communication skills, customer service and interpersonal skills. Able to work independently and with a team.
Able to document procedures and train others – documentation skills a must
Bachelor’s degree in mathematics, computer science, engineering, or related discipline with an information technology focus
Must have strong analytical skills, Works closely with business analysts and team members to provide IT- and business-specific knowledge and expertise, and create solutions that are aligned.
EDI transaction knowledge a plus.
Some experience operating and administering managed file transfer applications in a cloud services environment such as Amazon Web Services (AWS) or Microsoft Azure would be a beneficial.
Required Experience:
3 years’ experience in design, development, testing, deployment and monitoring TIBCO Managed File Transfer (MFT)
3 years’ experience in providing production support of TIBCO applications by troubleshooting, re-producing and fixing the bugs, testing and deploying the code fixes and enhancing the existing processes.
8 years of experience as a Unix/Linux system administrator, network administrator, and/or application support role in IT operations
Years Of Experience: 10+ Years
Level of Education: 4 Year Degree