Job Description :
Role: Mainframe Consultant
Location: Brooklyn, OH
Type: FTE / Permanent
Description:
Primary Skills – Mainframe, Secondary Skills – DB2
Roles & Responsibilities:
Production Support for Mainframe based applications
Onsite/Offshore coordination
Basic L1 troubleshooting for production issues and to be available for on-call duties.
Basic L2 services inclusive of root cause analysis for production issues, defect fixes for backlogs, enhancements/coding for new functionalities
Responding to questions on subject matter related to application functionality and/or Mainframe technologies
Good Communication Skills
Willingness to work in a production support engagement and knowledge on ITIL policies
Basic Risk Management activities