Job Description :
Description:

Duration: 6 months + possible conversion to Client

Schedule: Willing to work between 8 AM-6 PM , M-F; 40 hrs/week
Driving Required: NO – Must still run MVR as it is a required contractual screen, but the results will not matter.
U.S. Citizenship Required: YES - MUST be listed at the top of the resume or will be rejected

MANAGER UPDATE:


As an update, the key for this position is that candidates need to have recent Windows / MAC experience in deskside support HW/SW, including both tickets as well as "shouldertaps” from customers in busy (~ 1,000) user corporate environment.



Day to Day Work:
All are both MAC and PC, mostly MAC. – Resumes must clearly show solid MAC experience.
Desktop customer support, MAC and PC HW / SW, support, new builds, adds, moves, changes, installations, standard Office and email support, etc.
The environments are busy, a combination of using a ticket system to manage support requests, and also customer walkins / direct "shouldertaps”.

Required Skills:
5 or more years in a medium-large corporate environment providing IT deskside (in person) support for end users, some remote support as well via phone and email.
Technologies include MAC and PC / Windows laptops, desktops, mobile devices.
MS Office, networking, peripheral devices (ie. printers) build, install, troubleshoot.
Work with a support ticket system, manage daily support instances.
Physically install and move equipment as needed.
             

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