Job Description :
SAP SRM Implementation experience highly desirable
In-depth experience in SAP SRM both from a technical and functional standpoint
Ability to create functional specifications
Familiar with ITSM / Service Desk ticketing systems
Process Experience
Understands ITIL concepts for Production Support
Understands Level 2 support requirements
Understands Incident Management, Problem Management, Change Management processes
Understands how to work in a managed service environment driven by