Job Description :
Responsibilities :-
1. L3 Skype for Business Administrator - MUST demonstrate proven past experience on Lync and Skype for Business – Including Data, Voice and Messaging
2. Upgrading, installing, configuring, designing and migrating to Lync 2010 / 2013/Skype for Business & Enterprise Voice
3. Support, optimize and maintain Microsoft LYNC 2010 / 2013/Skype for Business/Enterprise Voice infrastructure with high availability
4. Configuring Skype for Business integration with PBX using Enterprise Voice
5. Mentor other team members, and transition to Operations for support post Lync implementation/roll out
6. Vendor Performance Management
7. Maintain operational documentation
7. Communication and alignment with other teams internal and external to IT Services regarding the end to end Lync service
8. Act as a SME and point of escalation for Skype for Business and Enterprise Voice
9. 8 to 10 Years relevant Experience on OCS, Lync 2010, Lync 2013, Skype for Business & on Enterprise Voice
10. Knowledge transfer to the other team members
Technical Requirements
1. Good knowledge on Active Directory Domain Services
2. Experience in Planning, designing, deploying and configuring Lync Server 2010, Lync 2013, Skype for Business and Enterprise Voice
3. Candidate should be experienced in Support, optimize and maintain Microsoft LYNC 2010, 2013, Skype for Business and EV infrastructure with supported topologies and high availability.
4. Lync with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
5. Monitoring and Reporting of Lync Server 2010, Lync 2013, Skype for Business Design for call-detail recording and system monitoring
6. Experience in OCS co-existence and migration to Lync 2010, Lync 2013, Skype for Business
7. Experience with Lync 2010, Lync 2013 and SFB with full Voice and Video integration
8. Experience utilize Lync and Skype for Business as a PBX replacement
9. Good knowledge on managing Mobile client
10. Experience integrating Lync with Cisco/Avaya, Design voice interoperability to PSTN, QoS implementation for conference, applications, Lync phone edition.
11. Experience integrating Lync with 3rd party telephony environment using gateways
12. Cisco Call Manager, VoIP a plus
13. Experience in setting up Standard and Enterprise edition of Lync 2010, Lync 2013,Skype for Business and knowledge on deploying Remote Site and Central Site
14. Good knowledge on the working for SBC, SBA, Director Server, Hands-on Troubleshooting SBA complex issues, capacity planning, certificates
15. Able to think critically and logically under pressure to resolve technical issues.
16. Experience in integrating Lyncand Skype for Business with Exchange and SharePoint
17. Knowledge of Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
18. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
19. SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods
20. Lync 2010/2013 and SFB with Enterprise Voice & PBX Integration Experience
21. Knowledge on Windows & Lync PowerShell
22. Experience in Lync Enterprise Voice troubleshooting
23. Understanding of disaster recovery processes of Lync 2010 / 2013/ Skype for Business environment
24. Good knowledge on Backup and restore procedures of Lync 2010 / 2013/Skype for Business components
25. Experience in Capacity planning
26. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support.
27. Understaing of UM dial plans, normalisation rules, UM auto-attendant, subscriber access, UM placement and capacity
28. Should be able to make HLD and LLD for Lync and should have experience creating design presentations on Lync 2013, Skype for Business & Enterprise Voice
29. Experience with Microsoft compatible Voice Gateway (e.g., AudioCodes, Sonus) or 3rd Party voice solutions .
30. Experience with SIP Trunk implementation and/or support
31. SBA implementation, understanding on central side task, branch side task, branch resiliency configuration, SBA connectivity with other server roles.
32. Mentor other team members, and transition to Operations for support post Lync implementation/roll out
33. Hands on experience on Lync Troubleshooting tools (OCSLogger, Snooper, Wireshark, Fiddler etc)
34. Experience on Lync Room System and its implementation
35. Overview of integrating Lync Video endpoints, Lync meeting room configurations.
36. Understanding of response groups, response group agents, queues, workflow, call routing methods, having understanding on configuring Lync based call center solution.
Soft Skills
1. Positive work ethic
2. Good attitude
4. Should be able to manage conflict in a healthy way
5. Willingness to take instruction and responsibility.
6. Communication skills with public, fellow employees, supervisors, and customers.
7. Good customer handling
8. Assist sales team in identifying and closing opportunities through customer meetings and presentations.
9. Flexible working attitude, willing to perform regular rotation based on-duty services in out of office hours and in weekends
10. Should be comfortable working with a team with a diverse skill set, location and culture across different countries.
11. Excellent written and verbal communication skills.
Other Skills / Experience
1. Candidate must be open for 24x7 supports
2. Good Knowledge of Lync/Skype for Business & Enterprise Voice
3. Experience on Contact Center Solutions
4. PowerShell Automation
Years of Experience
8 to 10 Years of experience is required.
Certification requirements
1. MCTS and MCITP for Lync
2. CCNP Voice certification will be a plus
3. Skype for Business Certification
Education requirements
Bachelor Degree required