Job Description :
Position: ServiceNow Platform Architect
Location: Atlanta, GA
ServiceNow Platform Architect to lead their tasks in the following initiatives:
Address our difference with ITIL (hence, out of the box/conventional) in our implementation of Model, Workflow, Case Management and User Experience and the interface for interactions with all of the above. 90% of users will be the fulfillers, others will be requestors,
Customizations in Service portals -VS- CMS to address the diverse need. How do we manage and maintain our implementation. How do we manage impacts on future upgrades?
Multistep interactions with other systems: Cisco NSO, Oracle Finance, Runbook automations, Fault and Performance systems
KPI and reporting based on customized model and workflows
Our case is - manage and track external revenue generating services and customers. Incident lifecycle is different from out of the box SN.
Unified and user story driven UI to interact with inventory (mostly custom) which ties with workflow and case. Interrogation of our workflow-driven approach to user experience
Assist in identification of gaps where custom UI work is required across Inventory, Workflow and Case Management to make end user experience as seamless as possible (role-based personas)
Document the resulting design & architecture to address the gaps
Must have Telco and OSS experience

Position: Sr. Service Now Developer
Location: Atlanta, GA
Overall 8-12 years’ experience.
ServiceNow Certified System Administrator (preferred)
ServiceNow Certified Application Developer (preferred)
3+ years on the ServiceNow platform
5+ years of development experience using JavaScript
5+ years of experience with web services technologies (REST, JSON, SOAP, HTTP, SSL, XML, and GIT)
OSS systems knowledge (workflow management, inventory, case management)
ITIL v3 Foundations certification (preferred)
Experience with software development lifecycle (SDLC) methodology – Agile methodology preferred
Experience in an object-oriented programming language (preferably Java)

anuj at whizglobal . com
678 _ 658 _ nine 221