Job Description :
Greetings From Canopy one Solutions
Hope you’re Doing great
We have the below requirement , Hence please glance the requirement and respond us back with your finest Consultant / Updated Resume ASAP

Job Role : IRD (Genesys and Cisco)
Job Location- Carlsbad, CA and Pittsburg, PA
Job Duration : FTE

Genesys Framework + Multimedia routing consultant+ routing development using IRD, Composer.

we are looking for strong Genesys Interactive routing designer (IRD skilled resources

Genesys Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)
Genesys certification in Routing
Experience in developing Routing using Genesys IRD
Extensive experience in Email. Chat routing
Experience in Routing development and implementation
Experience in ECMA scripting
Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills
Configuration management tools

Primary Responsibilities:
- Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
- Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
- Coordinate activities with other technical and functional areas as required
- Work may include sensitive healthcare information, data, trends, or claims
- Support other team members, removing technical road blocks, and suggest new technical solutions

Thank’s & Regard’s
Naresh Kumar .T
Canopy One Solutions, Inc.
Desk Ext.2518
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