Job Description :
The administrator will provide technical product support including response to user questions, installation, testing, problem diagnosis, tracking, resolution, and routine maintenance with moderate direction from senior staff. Assist senior staff with the delivery of technical services including deploying and maintaining server infrastructure.
Participate in the preparation of technical procedures, documentation, manuals, and reports. Maintain technical industry knowledge and continue to develop knowledge of infrastructure.
Job Responsibilities
Assists in the implementation of enhancements, updates, upgrades and patches to ensure equipment is preventively maintained, running properly and protected from computer viruses and other security threats.
Deploy and maintain server infrastructure.
Assists in keeping users informed of changes on a timely basis.
Assists in testing prior to going live into production.
Executes and monitors equipment backups to ensure data and applications are safeguarded and can be restored to establish normal operation after an incident or disaster.
Troubleshoots simple support problems and provides or obtains their timely resolution. Escalates complex problems to more senior IT Infrastructure Engineers to facilitate their resolution.
Assists in writing and maintaining technical documentation, policies and procedures related to networking and infrastructure and updates as necessary.
Education Requirements:
Bachelor’s degree in computer science or engineering related field or associate degree with 2 years system administration related experience or High School Diploma/GED with 4 years system administration related experience.
Key Technical Skill Requirements/Experience
Minimum of 2 years System Administration related experience
Experience supporting Linux servers
Strong analytic, problem solving and decision-making skills
Understanding of operating system/hardware concepts
Experience with Windows PowerShell Scripting/programming is a plus