Job Description :
KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from start-ups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.
 
We are looking for Lead ServiceNow Developer at Ashburn VA
Please share resume, contact details, rate and availability.

Title: Lead ServiceNow Developer
Location- Ashburn VA
Duration- 6- 12+ Months
 
Details
Required Technical Skill Set
Job Description:
 
Requisition Details:

Problem Management Expert Lead, Servicenow Development exp, ITIL & ITSM Expert
Hands-on design, development and deployment experience with the Service-now platform
Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset)
Experience in development of custom modules
Experience in other modules viz. Project Management, TimeCard etc.
Experience in CMDB, Discovery and integration with other external modules
Has to work with Tier 1, 2 & 3 support teams for Applications and Infrastructure to review, agree and implement permanent solution for “Problem” tickets.
Drive efforts to improve overall application stability and availability for applications and supporting infrastructure by ensuring Problem resolution.
Monitor metrics and drive continuous infrastructure and application improvement effort across team to achieve SLA & KPI for Problem Management.
Facilitating and coordinating technical problem review meetings includes leading and facilitating post mortem investigations of critical incidents, and managing root cause analysis between technical teams.
Initiating actions to fix interruptions to service caused by errors/faults in the IS infrastructure.
Production of statistics and reports to demonstrate performance of the Problem Management process.
Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
Eliminate complexity in Technology’s ability to deliver IT services, while meeting service level agreements.
Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption.
Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success.
Work with the Metrics team to deliver them and use for continuous improvement

 
 
 
Please send your resume to srikanth(dot)g(at)kaygen(dot)com and reach Srikanth at ext. 109

 
At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity.
 
For more information, please visit us at www. .










































 
 
Keywords:

SNOW, ServiceNow, ITSM, Problem Management, Change Management, ITIL, CMDB
SNOW, ServiceNow, ITSM, Problem Management, Change Management, ITIL, CMDB
SNOW, ServiceNow, ITSM, Problem Management, Change Management, ITIL, CMDB
             

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