Job Description :
Title: LAN Technician
Location: Detroit, MI
Duration: Long Term
Description:
This position is to support the deployment of Windows 10 to approximately 11,000 desktops over 2 years. The specific project responsibilities relate to supporting users who are scheduled for the upgrade through the upgrade path. This includes restoring user specific configuration such as files to desktop post upgrade and managing any technical issues the user may have during or post upgrade.
The general responsible of this position include the configuration, setup and deployment of hardware and software to end users. Identifies malfunctioning hardware and/or software for the purposes of implementing necessary corrective actions, resolves technical problems and provides ongoing support. Performs routine computer equipment and software installations, troubleshoots, maintains and resolves any related problems. Desktop/laptop reimaging, and replaces defective hardware and applications. May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design. Associate degree or industry-recognized certificate (i.e. the completion of a core group of courses designated by the institution) in an information technology related discipline is preferred; other non-Information Technology degrees will be considered. - degree in an information technology-related discipline; other non-Information Technology degrees will be considered. Industry certification (such as Microsoft) is preferred. Solid customer support skills and telephone skills. Bachelor degree in an information technology-related discipline; other non-Information Technology degrees will be considered.
Required / Desired Skills
Related IT Experience or certification without degree - Required - 36 Months
Associate or Bachelor Degree MIS CIS or Science - Highly desired - 24 Months
Windows Operating Systems (XP, 7 and 10) - Required - 48 Months
MS Office Applications - Required - 36 Months
System Management experience (Altaris, SCCM, etc - Highly desired - 24 Months
Endpoint hardware maintenance and support (Dell, HP, Apple, etc - Required