Job Description :
Title: L3 Storage Network Specialist
Nature: Contract
Duration: Initial duration 1 year
Location: Irving, TX
Please review this requirement and if interested/know of someone who would be interested in this role then email your updated resume in a word document with your contact details, current location, availability and hourly pay rate expectations
JD:
Responsibilities
Maintain Netapp, EMC VNX file, HDS HNAS, DellEMC Unity, EMC Xtreme IO arrays. These Global IP storage solutions will be hosting CIFS and NFS file systems; including shares, exports files, cross site replication, Virtual Server and desktop backend storage and NDMP backups
Work daily with storage vendors EMC SRM / EMC VNX, Netapp, XtremIO /HPNA operating system and associated features desirable (IP Replication, CIFS, CAVA, CDMS, DFS, Quotas, Checkpoints)
Work on major incidents which are escalated and resolving them quickly by working with other L3 members and vendor to reduce the severity
Work on various project requirements, Disaster Recovery test planning, coordination, execution
Work on various software upgrade coordination, planning and execution
Work on improving operational maturity to improve stability and deploy proactive wellness checks for Global NAS footprint
Work with Wintel / Unix / ESX / Citrix SA Teams and storage vendors on case escalation and troubleshooting.
Provide End to end User support for all the Projects related to NAS
Planning, designing and supporting Anti-Virus infrastructure(CAVA, AV Scanners) Globally
Develop and maintain Troubleshooting Run books
Implementation of new hardware/software, patch fixes, NAS toolset implementations EMC SRM to support the NAS Infrastructure at CTI managed Datacentres in EMEA and Globally.
Proper coordination via email/phone with Vendor teams and creation of NetApp / EMC customer support cases for issues such as data management, CIFS/NFS issues, Dial-home alerts, Command Center Tivoli alerts.
Ensure proper escalation process is followed when transferring issues to other teams including Vendor team.
Ensure that all Change Management and Incident Management tickets (Service Now) that are received from the NAM SA teams, are processed promptly and effectively and that the customer is kept updated with the status of their requests / problems on a daily basis.
Collaborate with Product Management, Application Development and Hosting teams on project initiatives including performance optimization and capacity management.
Provide feedback for new functionality, OS releases and product enhancements to CATE Storage Engineering Team.
Qualifications:
Expertise in NAS management tools including EMC SRM, Hitachi RIAT, perf advisor, Operations manager, performance advisor to analyse performance and identify bottlenecks or slowdowns and take appropriate action to resolve.
Project Management experience and documenting Procedure Manuals and Run books for all the Projects Involved
Excellent people skills with the ability to interact successfully with business and other technology groups.
Organization skills
Self-Motivation
Able to effectively manage the large workload of a group including dealing with priorities and schedule planning.
Commitment / Flexibility (Late night and weekend work can be often required)
Initiative
Logical approach to problem solving
Efficient and accurate decision-making
Able to multi-task in a high pressure environment, often with changing priorities
English verbal and written communication skills