Job Description :
Provide off hours support on incidents related to OSS, BSS, SMS, Voice and CRM systems. This would typically include the following:
For Sev 1 and Sev 2 Incidents Be POC for CNOC L1 Get on bridge if there are Sev 1 or Sev 2 incidents
Engage US On Call Modesto Ops team member Open MOT ticket and capture triage actions taken by various teams
Sev 3, Sev 4 and Sev 5 Incidents Be POC for CNOC L1
Respond to email alerts from CNOC based on procedures identified in the Triage Operation
Open MOT ticket and capture in detail the issue, actions taken, corresponding results Skills
1 – 2 years’ experience in performance management of telecom systems
Demonstrable expertise around specifying, designing, and/or implementing system health, performance monitoring tools, and software management tools for production environments
Strong trouble-shooting, analysis and problem-solving skills Experienced test engineer in of the following: mobile apps/subscriber activation/service provisioning/CRM systems
Understanding of both relational databases and noSql database principles
Good scripting skills in one or more of Python, Ruby, Go, C++ or Java/Scala

Client : Confidential