Job Description :
Kronos Technical Support Analyst
Alpharetta, GA
6-12 Months

Under the direction of the HRIS Director, the Kronos Support Analyst serves as a 3rd tier customer support contact for Kronos application and related business processes.

This position acts as a technical liaison between Operations, HR, and Payroll to ensure systems are stable and meeting business requirements. This role will require knowledge of application configuration, and will support the lead business analyst with interface, testing, deployment, and policy integration.
Duties and Responsibilities:
Serve as the technical subject matter expert for Kronos (timekeeping, scheduling and reporting for all locations across the enterprise, and lead technical support activities
Provide daily technical support of application, including troubleshooting and resolution of technical issues as assigned by Solution Center.
Review and analyze daily integration activity and resolution of errors though application analysis, configuration, data updates and/or coordination of data update from source application (Workday)
Ensure system configuration supports business priorities and make adjustments as necessary
Create and administer a standard process for identifying changes which impact systems
On occasion, provide ad-hoc data requests using SQL development and script execution
Solicit end user community to ensure system is provided appropriate solutions
Is a disciplined problem solver, able to uncover effective solutions
BA/BS in Business, Information Technology, or a related field or equivalent work experience
2-4+ years Kronos Workforce Central (V8)
Functional Expertise in KRONOS WFC modules such as Time & Attendance, Accruals (GTOR) & Custom Reporting
Experience with WIM
Workday experience a plus
SQL experience and an understanding of database design principles
Strong aptitude with MS Office tools
Ability to develop and frame analytical findings in a clear, meaningful way