Job Description :
position : K2 Support Analyst
location : Farmington, CT
duration : 12 months

.Triage the issues/defects (high level) and communicate with development team if there is no workaround/solution to resolve the ticket.
2. Provide necessary information / logs (on demand) to development team to fix the issues.
3. Do root cause analysis.
4. Communicate the status of the issues / defects.
5. Hand off the current tickets to next person in shift

Expertise in K2 Blackpearl with REX of 5 years,
Knowledge of MS SharePoint and MS SQL an added advantage, experience in application support