Job Description :
Key Responsibilities:
This is a full-time position and may require long work hours. Technical support to the Customer may require the Resident Engineer to:
Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Support the operation of Juniper PTX, MX routing and EX switching products and associated solutions within the Customer core network
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The Resident Engineer will be expected to develop secondary skills in other products in the Juniper product portfolio.