Job Description :
Job Title : Junior Systems Administrator

Location : El Segundo, CA

Duration : 6+ Months

Experience : 6+ years (5 years of experience in Customer Service and Information Technology)

MOI Interview : Skype & FACE TO FACE

Duties

· Work with the other Market Shared Services teammates to understand the applications use and maintenance

· Monitor application integrity and create and respond to actionable alerts for applications

· Provide a weekly status report for current projects

· Review and provide recommendations to improve application performance

· Manage tickets and tasks assigned to provide detailed information on all support provided, recommended solutions, and improvements that are implemented

· Provide technical assistance to team members as needed

· Mentor teammates on how to improve support and troubleshooting

· Recommend monitoring operations to enhance proactive support

· Assign projects and tasks to teammates and manage their progress

· Monitor and maintain standard documentation for policies, procedures and practices

· Demonstrate effective time management and the ability to maintain multiple tasks

· Apply effective communication and customer support to our MSS teammates

Skills

· Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

· Demonstrated ability to work well with cross-functional groups

· Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company

· Approachable and open

· Demonstrated professionalism and courtesy in responding to phone calls and emails

· Strong Customer Service skills and the ability to train others in these skills

· Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

· Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening

· Demonstrated strengths in organizational, attention-to-detail, reasoning, critical thinking, and problem solving skills

· Demonstrated ability to manage multiple projects/tasks, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, determination of sense of urgency, and follow through

· Travel may be required not to exceed 10% of the year

· Primary responsibilities occur during standard business hours

· After hours support and on-call responsibilities will be maintained via a rotation of peers

· Deals with confidential information and/or issues using discretion and judgment

Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.

Education

· Bachelor’s Degree in Information Technology related fields or equivalent work experience

· Minimum of 5 years of experience in Customer Service and Information Technology