Job Description :
Primary Responsibilities and Typical Tasks:
Recommend new processes to improve effectiveness and efficiency of data reporting and
automation.
Work collaboratively in supporting various staff members and departments. Communications.
Advocacy. Donor engagement.
Recommend and implement custom reports in Salesforce to track and understand KPIs.
Research, recommend and install new tools and services and ensure effective adoption.
Sleuth and repair known database issues.
Pull lists for various marketing programs and events.
Assist implementation of new features of existing services.
Maintain best practices of data maintenance and security.
Facilitate in quality control, data coming in and out of the database.
Recommend how to create more efficient workflows.
Create new forms in Form Assembly, Pardot and Adobe Sign, map them to Salesforce and
embed on NEA website if needed.
Run custom reports
Maintain Salesforce instance. Installed packages and critical updates.
Qualifications:
Experience with the following:
Salesforce
Pardot
Form Assembly
CRM Fusion (Demand Tools)
Classy
Click & Pledge
WePay
Wordpress customization and maintenance
Conga Composer
Website hosting
Working knowledge of html, css and web design
5-plus years of demonstrated success in a similar role.
Certified Salesforce Administrator with 5-plus years experience.
Excellent communication skills.
Flexible and adaptable style.

Ability to work both independently without close oversight.
Team player who productively engages with others at varying levels of seniority within NEA and
outside vendors.
Bachelor39;s degree required, technical degree desired.
Capacity to inspire new ideas and fresh approaches, and follow through.
Strong organizational and time management skills with exceptional attention to detail.
Non profit experience a plus.
Knowledge of Mac and Windows environments is a plus.