Job Description :
Skills : Jboss Admin
Location : Irving, Texas

Identifies, troubleshoots, escalates, reports and resolves for all the application type tickets created by L1 team for ecommerce related issues.
Administer, manage and performance tune Jboss, Apache instances
Candidate should have experience in Incident management process, Change management and Problem management process.
Work with different support partners for all escalated tickets and update the RCA.
Should have working knowledge on Unix/Oracle is mandatory.
Worked on the trouble tickets and fixed the issues within the SLA using different Incident management tools.
Initiated & participated crisis management bridges during crisis situations.
Ensures the team troubleshoots the .com deployed network. Performs the day-to-day support and monitoring of all aspects of suite of properties.
Works with System Engineers, infrastructure vendors, developers, and customers to perform monitoring and analysis of application problems and expedite problem resolution.
Analyzes systems, documents, application standards, and assures high levels of stability, reliability, and availability of the production environment, consistent with established change control policies and prescribed procedures

Technical Knowledge

1. JBOSS/Unix expert knowlegde required
2. Scripting knowledge - Perl, Python, Unix Scripting ( Desired)
3. SQL knowlegde ( desired)