Job Description :
'Primary Skills – CMOD
Secondary Skills – Java

Roles & Responsibilities:
Production Support for IBM BPM based applications
Onsite/Offshore coordination
Basic L1 troubleshooting for production issues and to be available for on-call
Basic L2 services inclusive of root cause analysis for production issues, defect
fixes for backlogs, enhancements/coding for new functionalities
Responding to questions on subject matter related to application functionality
and/or CMOD technologies
Good Communication Skills
Willingness to work in a production support engagement and knowledge on ITIL
Basic Risk Management activities