Job Description :
Contact Center Developer
Position Summary: The role of the Contact Center Developer is to develop, integrate, and support multiple contact centers across various lines of business. This includes and is not limited to new development, customization of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity. This position will have extensive interaction with technical peers (app/dev and infra) along with business partners. This is NOT a CTI role.

Required Skills: Strong JAVA(8)/J2EE, Angular 6 (or higher), React, JAVAScript, XML, VXML, GRXML, XSLT, JSF, Rich Faces, AJAX, Spring/Hibernate, .NET, C#, Struts, Spring/Hibernate, PL/SQL, AWS, Rest/Soap webservices, JSON, HTML

Desired Skills: Genesys Composer, Genesys Infrastructure (8.5), Genesys WDE & WEE, Click to Chat, Callback (phone, web, and mobile), CCPulse/Pulse, Interactive Insights, Voice Biometrics, Conversation Manager, Orchestrated Routing, Verint (developing from API’s), Nuance

Other Skills: Oracle, Windows Media Foundation, Windows Presentation Foundation, App Dynamics, SPLUNK, DB2, COBOL, Crystal Reporting, BOE

Project Methodologies: AGILE, Waterfall or Integrated approach between methods dependent on project need