Job Description :
Job Title : Associate Systems Engineer II
Job Location :San Jose, CA 95125
Job Description :
Description:
Title: Technical Support Engineer
The Client Developers Program () is looking for experienced support engineers to provide top-notch customer support to third-party developers. These customers include Client sellers and buyers, and a wide variety of technology innovators who provide value for Client members.
As an Client Developer Technical Support (DTS) engineer, you will engage with third-party developers through support tickets, developer community forums, and knowledge base articles. You may also be asked to participate at industry events and/or conduct developer training sessions.
You will work with a variety of Client teams, including engineering, community management, documentation, business, product, operations, customer support, and mobile teams; as well as other Client companies.
Job Duties
Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers
Read and debug customer code
Publish technical articles and sample code to demonstrate proper uses of Client APIs
Conduct customer application reviews and ensure they adhere to Client policies and guidelines
Code complex HTTP client applications for diagnostics, testing, and/or documentation
Meet or exceed Client''s support SLAs and strive to continuously improve team and individual performance
Adhere to project goals and milestones
Participate at industry events and/or conduct developer training sessions, as needed
Technical Skills:
Researching, diagnosing, and responding to technical issues and questions from developers
Hands-on experience with web services/APIs and related technologies, including: HTTP, REST, SOAP, XML, JavaScript, JSON, XML, and OAuth
One or more of: PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
SQL, database modeling, and using DBMS (such as MySQL, IBM D2, or Oracle)
Developing and deploying complex HTTP client applications
Experience with Client APIs and the Client developer ecosystem is a plus
Active engagement with open-source tools and communities is a plus
Experience developing or integrating systems through the full life cycle, from planning, implementation, testing and documentation, deployment, and maintenance, is a plus
Customer Support Skills:
Experience providing technical support to developers
Experience working with external customers
Proven ability to promptly and tactfully answer support related email, phone calls, and other electronic communications
Aptitude for solving challenging problems by combining input from a broad range of engineers and forming your own solution
Strong ability to learn new technologies quickly, and ability to discuss concepts with software engineers as well as less technical customers
Experience working in ecommerce-based, dynamic, fast paced, result oriented organizations
Passion about customer success and about doing what it takes to resolve customer issues.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Ability and willingness to travel for events and conferences, if needed
Experience selling on Client is a plus
Operational Excellence Skills:
Self-organized and able to work effectively within a small team
Independent and efficient, able to meet rapid deadlines
Self-motivated and detail-oriented
Proven commitment to quality and a thorough approach to the work
Proactive attitude and a passion get the job done well
Flexible attitude, ability to perform under pressure
Education
Master''s degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and
Three (3) years of experience as a technical support engineer
(or) Five (5) years of experience as a QA or software engineer
(or) Bachelor''s degree, or foreign equivalent, in Engineering, Computer Science or a closely related field and five (5) years of experience as a technical support engineer
Interview/screen process
Top skills the manager is interested in:
1. Any of the coding languages work. The team is short in the Python skill set so prefers to see
candidates with strong Python coding experience.
2. Good technical strengths in API
3. Strong verbal and written communication skills
4. Mobile coding platform is a plus for this team
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