Job Description :
The Infrastructure Project Manager actively manages projects for Technology Infrastructure and other Portfolio related projects.
The Project manager is responsible for performing the detailed planning, and managing project execution and completion of moderate to large projects.
Defines the phase deliverables, tracks milestones and incurred expenses versus planned expenses, schedules roles and resources, test, training and implementation plans, evaluates risks and recommends contingency plans.
Assigns resources to tasks, and manages quality, resolution of issues, status reviews and reporting, and compliance with all policies and procedures and support artifacts.
Generally, leads a group of technical resources and other IT technical staff and where necessary, collaborates with business subject matter experts.
Skills:
Project management expertise in managing predominantly IT infrastructure projects.
Five (5) years hands on experience as a Project Manager required
PMP certification, Agile, Dev/Ops experience desirable.
Technology Infrastructure (Enterprise Compute, Networks, Windows, VMware) experience required.
Working knowledge of network, VPN, network printers, video conferencing, Audio-visual, Windows Desktop, O365 and VoIP a plus.
ITSM or ITIL Certification Preferred
Experience in gathering user requirements and documentation of formal business requirements and functional specifications
Ability to be very flexible and versatile, capable of wearing multiple hats (Hands on, PM, BA) and driving concurrent tasks to completion
Excellent interpersonal, organizational, conflict management, written, and verbal communication skills
Advanced proficiency in automated Project Management Tools such as Microsoft Project, including financial and schedule reporting
Detail oriented, able to multi-task and meet deadlines
Self-motivated and able to work under minimum supervision
Municipality project management experience considered a plus
Education:
BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience
Responsibilities:
Project/Program Management:
Maintain Resource Management Planning and update the client on a weekly basis.
Performs detailed planning, project execution management and completion of moderate or large projects.
Defines the phase deliverables
Tracks milestones and incurred expenses versus planned expenses
Schedules roles and resources o Evaluates risks and recommends contingency plans.
Adheres to the Technology Architecture and Enterprise Architecture.
Assigns resources and tasks
Manages quality assurance, resolution of issues, status reviews and reporting
Assists in the development of standards, change control, customer support, and compliance with all policies and procedures.
Follow up with key clients regularly throughout the issue resolution process to provide smooth communication.
Provide timely and comprehensive status reports that maintain service level agreements
Provide up-to-date information to clients in response to specific inquiries
Provide advance notifications to management regarding potential issues before they occur.
Technical:
Responsible for managing critical IT and departmental projects in the Enterprise Compute, Network and Infrastructure domain
Develop use cases and test plans.
Perform quality assurance and functional testing.
Work with outside Consultants and solution providers on business issues and solutions relating to projects.
Foster and maintain good relationships with customers and colleagues to meet expected customer service objectives.
Coordinates implementation projects with various business units, functional areas and vendors.
Customer Interface
Build strong and trusted relationships with IT and departmental
Meet with key stakeholders on a regular basis.
Provide status reports on a regular basis that demonstrate delivery according to service level agreements.
Communicates challenges and opportunities proactively and consistently to drive business performance.
Communication:
Innovative self-starter with excellent communication skills
Meet with Project Stakeholders at least once a week to provide smooth communication
Meet with IT and project departmental staff and regularly to provide two-way communication of projects
Participate in team meetings on a regular basis.
Build a network and proactively maintain contacts to foster professional and personal growth.