Job Description :
Position: Infrastructure Project Manager
Location: Greater Madison, WI
Duration: 6 Months Plus Extension

Job Description:
Work with the IT Service Manager and relevant process owners to translate Area objectives and plans into actions that maximizes productivity and performance, and contributing to the successful operation of IT across CLIENT Global Infrastructure Services and EO region.
Provide information to support definition, and implementation of plans, controls and appropriate MI to manage the Area, related third party suppliers, and services under management; Provide information to help identify service improvement activities as part of the Continuous Service Improvement Plan
Contribute to wider IT strategy through providing relevant information which supports decision and action
Maintain an awareness of relevant technical and legislative changes as well as relevant industry best practice
Contribute to the development and refinement of the Area processes ensuring integration with other relevant processes and functions in line with best practice (ITIL v3)
Support the embedding, and work in line with, the Area processes and controls / MI to manage and evidence effectiveness of the processes
Ensure any relevant ITSM assets are accurately maintained to support the Area processes (eg CMDB for configuration and asset management)
Build positive, open and constructive relationships with key stakeholders, working in partnership to ensure service delivery meets current and future business needs, managing customer expectations as necessary
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Adopt CLIENT values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
Experience, within financial services, preferably commercial insurance and/or reinsurance.
Good previous experience within the Area and related functions
Experience of delivering service within a multi-team, complex business environment.
Experience of supporting service improvement plans.
Good experience of working within a multi-vendor environment and complex infrastructure.
Experience of working with outsourced service partners.
Strong subject matter leadership skills
Excellent customer service skills
Good supplier management skills
Excellent communication skills – both written and oral
Able to proactively manage customer expectations
Able to work effectively at all levels of the organization.
Experience working within a pressured environment, often to tight deadlines.
Knowledge of key service management functions
ITIL V3 foundation certificate must be held, and ideally Expert (or equivalent) within one or more processes
Understanding and background of infrastructure and technology environment and management