Job Description :
Title: Infrastructure Manager - F2F Interview
Location: Richmond, VA
Length: Long term

* F2F Interview Required - Reasonable expenses will be paid for face to face interview *

Manager - Infrastructure :

Primary areas of responsibility:
Manage Enterprise Helpdesk services:
Tier 1 support team (5)
Tier 2 support and remediation (4)
Tier 3 /4 Engineering and Enterprise Support (7)
Manage Enterprise Security Operations (4)
The supported environment includes a 365 store retail environment, distribution warehouse, ecommerce site, licensing, enforcement operations, and administrative support (accounting, HR, Legal, Payroll etc
Services are delivered with a mixture of COTS and Custom solutions, primarily in a Linux / Oracle / Java / Weblogic environment, with some MSSQL, .NET, Sharepoint, Sitecore and windows components / applications.
Strategically over the next 5 years we will be retiring many of the custom applications and replacing them with COTS products.

Required Skills :

5 years Experience in Infrastructure Management
Experience Managing helpdesk / customer support functions
Experience with Network Design and Management
Experience in Server and application management and support including change control
Experience with System Engineering for windows and Linux based systems
Experience with Mixed in house and outsourced Infrastructure
Project Execution and change management.