Job Description :
Infrastructure Analyst II
Location: East Moline IL 61244
Duration: 3+ years (40 Months) Assignment
W2 only
Description:
Responsible for the planning and implementation of changes to the information technology infrastructure. Applies changes, subject to some review, to current information technology infrastructure following established processes. May also contribute to the development of new processes. Applies information analysis to resolve low to medium complexity infrastructure problems and low to moderate in risk. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. Has some interaction with functional business partners on tactical issues and limited contact with suppliers. Completes routine changes and improvements to existing processes, with some review. This may include modifying existing operating systems, designs, or program code. Has responsibility for communicating and recording change documentation. May create change processes for new situations or business requirements. Duties: Monitors and applies changes to current information technology infrastructure, under minimal supervision, following a process or developing new processes. Applies information analysis to resolve low to moderately complex infrastructure problems. Delivers infrastructure technology for multi-functional business requirements with limited interrelationship to the overall business process. Identifies and applies appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes. Participates in various roles as a team member, at times includes facilitating team meetings. Occasionally participates on multiple teams. Assumes proportionate share of responsibility for an effective team and understands good teaming concepts. Participates on projects as a team member or leads small well defined projects with a small team, taking on project tasks, giving work direction and may assist in deciding how work will be done. Establishes, reports and monitors project measurement parameters. Supports projects that require contact with other Information Technology departments at the unit, division, or enterprise level. There is some interaction with functional business partners on tactical issues and limited contact with suppliers. Completes routine changes and improvements to existing processes, with some supervision. This may include modifying existing operating systems, designs, or program code. Responsible for communicating and recording change documentation. May create change processes for new situations or business requirements. Assists or makes technical or project based decisions pertaining to elements of the infrastructure.
Supporting dealer personnel in resolving complex technical issues impacting their business operations. Consulting on technical improvements that dealers can make to improve their operating environments in an effort to reduce security vulnerabilities, improve overall end user experience, reduce infrastructure operating costs, and keeping up with constant change of technology. Providing documented solutions and distance learning training to dealers to help them manage and quickly resolve common issues faced in their technical environment, from client PCs, networking, communications and server infrastructure.
MUST HAVES:
Excellent customer service skills, both through written and verbal communication.
Experience planning and executing technical projects or technical system installations.
Technical knowledge, including configuration, installation, administration, troubleshooting, problem resolution, consulting or training of the following technologies: MS Server 2012 and/or MS Server 2016, Citrix XenApp and/or MS RemoteApp application virtualization, Cisco and/or Zebra networking devices, AT&T business VPN and/or VTS, VeriFone payment processing, Zebra barcode and printing, Apple and/or Android mobile.
Ability to carry rotating on-call phone to support business needs - 2nd tier phone support.
They will carry the phone for one week every other month, which may include holidays.
The current on-call hours schedule is: 7:00 pm - 10:00 pm (CST) Monday - Friday, 7:00 am - 7:00 pm (CST) Saturday, and 9:00 am - 4:00 pm (CST) Sunday.