Job Description :
Technical Skills:

Technology Infrastructure (Enterprise Compute, Networks, Windows, VMware) experience required

Responsible for managing critical IT projects in the Enterprise Compute, Network and Infrastructure domain

Working knowledge of network, VPN, network printers, Routers, Switches a plus

ITSM or ITIL Certification Preferred

Perform with subject matter experts all through organization to gather entire business needs required to attain project goals

Collaborate effectively with infrastructure associates across business units along with management levels

Project/Program Management :

Experience to monitor, track and manage infrastructure based projects from its initial phases through its implementation

Perform detailed planning, project execution management and completion of moderate or large projects

Follow up with key clients regularly throughout the issue resolution process to provide smooth communication

Experience in gathering user requirements and documentation of formal business requirements and functional specifications

Identify, evaluate and prioritize risks

Experience in Change Management process

Report project status and progress as per agreed frequency

Communication :

Excellent communication skills

Build strong working relationship with the Client stakeholders across various business units