Job Description :
any visa/tax term

*Information Architect*

*Location : Sunnyvale, CA*

*Duration : 9+ Months Contract*

*Duties: *

- As part of the Product Operations team, the Information Architect will
be responsible for ensuring that our customers are able to effectively use
and understand product and service offerings by producing documentation
related to our Interconnection, Colocation and Emerging Services product
portfolios.
- The ideal candidate has experience producing content for Cloud,
Network and/or Security providers, as well as API or other developer
documentation.
- You will collaborate with some of the brightest minds in the industry
and enjoy ompetitive package, great benefits and reative and agile
work environment.
- You will bridge the technical and business worlds as you deliver
documentation that our customers love.
- You have a bias toward hands-on action and can break down complex
technical concepts into clear user-friendly documentation.
- Responsibilities
- Structure, develop and deliver high quality, user friendly product
documentation for customers
- Write, review and edit new and existing product documentation to
validate for accuracy, clarity, consistency, and overall quality.
- Collaborate with Product Management, Engineering, Customer Success,
and other internal teams to gather and research relevant information to
enable successful documentation.
- Establish a repeatable and efficient process for maintaining and
updating documentation on an on-going basis
- Identify an optimal Authoring Infrastructure inclusive of tools for
editing and publishing
- Perform gap analysis and determine the interim and ultimate
documentation approach and go-forward set of materials
*Skills:*
- Knowledge of and experience in cloud (SaaS, PaaS, IaaS), network
and/or security products and services
- Able to distill complex technical content in lear and concise
manner
- Experience from producing architecture and API documentation,
reference manuals and more
- Experience from creating contextual and embedded help is a plus
- Strong working knowledge of documentation tools
- Project management skill set is a plus; setting a timeline and able to
deliver quality deliverables on time
- Able to balance multiple projects and deadlines
- Minimum of 10 years of directly related product documentation
experience; must be able to provide work samples
- Can do attitude, team player
*Education: *
- Bachelor s degree in a related field

*Required Skills: *

- API
- PRODUCT DOCUMENTATION
- PROJECT MANAGEMENT
- SAAS
- INFORMATION ARCHITECTURE
*Additional Skills: *
- IAAS
- PAAS
- SECURITY
- TEAM PLAYER
- GAP ANALYSIS
- INFORMATION ARCHITECT
- OPERATIONS
- PRODUCT MANAGEMENT
- PUBLISHING
- SOFTWARE AS A SERVICE