Incident Manager at Philadelphia, PA & Mt Laurel, NJ

Philadelphia, PA Philadelphia PA 19192

Date : Feb-09-18

Incident Manager at Philadelphia, PA & Mt Laurel, NJ

Philadelphia, PA

Feb-09-18

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

18 months

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

x-Other

Consulting / Contract

Direct Client Requirement

Required Skills :

Incident Manager, Service Delivery, Modesto, Incident Bridge, tracking

Preferred Skills :

Domain :

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

Market

Duration

:

18 months

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

x-Other

Consulting / Contract

Direct Client Requirement

Required Skills :

Incident Manager, Service Delivery, Modesto, Incident Bridge, tracking

Preferred Skills :

Domain :

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Nityo Infotech
Plainsboro, NJ
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Job Description :

Job Title Incident Manager
Duration 3 years
Location Philadelphia, PA & Mt Laurel, NJ

Technical/Functional Skills
ITIL, Incident Communications, Incident/Outage management, Service Delivery. ITIL Metrics, Remedy
Modesto experience or Carrier experience, Billing, Network, SMS, number portability, etc
Unix/Linux, API, Billing, Micro Services, Provisioning, Order Management, Service Delivery, Business and Architecture flows
Unix/Linux, JBoss, Apache/Tomcat, Micro Services, OSI Reference Model, API, WebServices, Networking, Microsoft servers

Roles & Responsibilities:
1. Person should be able to lead the Incident Bridge
2. Incident Tracking
3. Escalation procedure, SOPs
4. Good technical understanding of architecture/process
5. Experienced in incident and problem manager
6. Very good written and verbal communication skills
7. Should be able to multitask
8. Notification Communications
9. Triage and Restoration
10. Incident Closure & Post Incident Process
11. Problem Management

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