Job Description :
Title : Incident Management support
Location : Redmond WA
Duration : Full time
"Coordination and management of Major Incident Management process activities
Escalation of risks and issues to the Major Incident Management Process Owner
Supporting Major Incident Management reporting (KPIs and customer SLAs)
Assists the Major Inc
Ready to work on 24 x 7 support model (no constraints, no reservations
Demonstrate ownership of incident tracking, triage, mitigation, and resolution
Responsible for achieving agreed SLA / OLA targets
Demonstrate strategic thinking, quantitate"
Understanding of Azure Services
Incident Management and process
Basic understanding of Networking concepts and tools for the network troubleshooting
Strong troubleshooting and debugging skills
Good communication and co-ordination skills
Co-ordination with external and internal teams to drive resolution"