Job Description :
Hello,



Greetings from Libsys INC.



Please let me know if you are Interested and suitable for the below requirement and please share this Email to who are suitable In your network.



Job Title: Incident Management/IT Service restoration Analyst

Duration : Long Term

Location:  Lincolnshire, IL

Interview Mode : Phone + In Person

Primary Skills : ITIL, Service Now, Incident, Manager, BMC, Restoration, Service, TRACC



Job description



Top 3 - 5 skills(certifications/licenses):




Recent hands-on Major Incident Management/IT Service restoration experience
ServiceNow experience
ITIL Foundation understanding and can apply principles
Be on time for assigned shift
Ability to comfortably work and communicate with all levels of colleagues including senior level staff




Job Description Summary




To work in a 24X7 technology restoration and availability command center as a TRACC Incident Commander
Experience with ITIL V3, specifically in the area of Incident, Problem and Change
Exposure to tools like BMC Remedy, Service Now
Experience in managing and defining best practices based on the ITIL Incident framework
Strong written and verbal communication and relationship management skills
Extensive problem solving, organizational and project management skills
Extensive experience with standard desktop tools, including Microsoft Office
Should be able to drive restoration calls independently
Attention to Detail
Quality Focus
Good analytical skills and be able to correlate the issues
Focus on Process Improvement
Flexibility to work in night shifts
Self-starter; ability to begin working with minimal coaching
Strong communication skills. Provides information to others both internal and external to the organization.
Good decision making
Ability to work independently as well as part of a team on multiple overlapping issues.
Maintains a professional demeanor and attitude while being assertive
Deductive reasoning
Command and Control presence while managing critical incidents
Ability to challenge information if the response does not fit the situation
Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume environment




Job Description




Driving the restoration of high severity incidents engaging right resources at the right time
Engage & drive restoration with required vendors
Driving the calls with command and providing updates to the senior leadership
Driving the efficiency and effectiveness of the incident management process
Monitoring the effectiveness of incident management and making recommendations for improvement
Driving, developing, managing and maintaining the major incident process and associated procedures
Reviewing and auditing the incident management process
Oversee and support senior business and IT managers in meeting established SLA’s required to meet regulation standards






Thank You,

Akhil Kumar Peraka, Technical Recruiter

Libsys Inc ''IT Sharps''
Direct

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