Job Description :
Job Description:

Position: Incident Lead 1

Location: Lowell, AR

Duration: 6+ Months

Required Skills:

Microsoft System Center
Service desk related (MS System Center), create, work, and get ticket closed and problem resolved.
Incident management, Networking, Unified communication management skills, who will overall manage/lead the service desk, EUC and Network teams. The person should be CCNA, ITIL certified

Description:

Work experience in Customer Service, Incident and Problem Management functions.
strong understanding of ITIL and Incident Management practices.
Experience with monitoring technologies.
Update the Knowledge Management database as Change is planned, processed, and implemented
Coordinate the change process to ensure that Engineers and Technicians follow established process
Experience working in a large and complex operations environments.
Exposure on Microsoft product suite.
Understand of servers, windows operating systems