Job Description :
Answer inbound phone calls from internal and external customers Process customers'' payments
Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution
Make payment arrangements on delinquent accounts
Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standard
Responsible for the investigation and analysis of credit information while working within established guidelines
Contact customers regarding delinquent payments and assists in the collection of past due accounts