Job Description :
Genesys Consultant.
LOCATION: Phoenix, AZ (No remote)
Contract/Contract To Hire/Full-Time


JOB DESCRIPTION –

Genesys CTI Engineers

1. Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices
2. Proficient in tools like Composer ,Eclipse, IRD (Interaction Routing Designer) , CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir.
3. Database knowledge pertaining to SQL and Cassandra
4. Experience in production support of IVR applications with VXML and Java (Nuance Development Framework / Voice Portal preferred)
5. Strong working knowledge of deploying applications on WebSphere and Tomcat.
6. Computer Telephony Integration (CTI) experience with Genesys SIP platform a PLUS
7. Core java + REST/SOAP automation and development
8. Experience working an Agile environment
9. Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors.