Job Description :
Title: Application Support Engg
Location : Tampa,FL
Duration : Long Term
Requisition Details:
Applcation Support Analyst
Provide Level 1 & 2 Application Support for a fast paced environment.
Minimum five (3+) years of UNIX, Shell Scripting and SQL hands-on experience is a must.
Support multiple environments to ensure stability
Ability to analyze various log files and understand the underlying cause.
Work closely with multiple teams to ensure smooth deployments
Probable candidates should possess excellent skills in UNIX and any one RDBMS, Windows Server.
Oracle preferred along with good analytical and debugging skill
Nice to have hands-on experience of Build / deployment Process
Work with other teams to resolve tickets on priority through defined process and escalation matrix
Co-ordinate with various client stakeholders to provide technical solutions.
Triage issues and provide short-term and long term solutions
Speak through the solution with Client and provide insights in to entire chain of events and plan for resolution
Perform root cause analysis and work hands on to guide through the problem and incident management process
Co-ordinate with offshore and other global teams.
Provide creative solutions to customer problems to ensure customer productivity.
Ability to exercise judgment using procedures and practices to determine the appropriate course of action.
Excellent analytical and communication skills
Support application Releases and change management functions
Provide support for monitoring of applications logs, feeds, issue tickets
Should be able to articulate the problem and provide step by step approach to problem and incident management.
Desire and ability to provide an outstanding customer experience and go the extra mile in everything they do.
Mandatory Technical Skills
Unix and AIX platforms
Unix debugging, Shell Scripting
SQL, Java/Jquery
Oracle 9/10/11G database support
Knowledge of MQ/TIBOC/EMS, Websphere, AbInitio and Informatica applications will be a plus