Job Description :
Role: IVR on Cloud (In-Contact) Business Systems Analyst
Location: Plano, TX
7 Months
Exp: 6-8 yrs
Competency: BFS : Business Analysis in BFS domain
· Experience as Analyst in Nice In Contact cloud solutions or other IVR on Cloud solutions.
· Involved in the design or modification of business systems or IT systems related to NICE In Contact Cloud solutions.
· Interaction with the business stakeholders and subject matter experts in order to understand their requirements,
problems and needs to design the NICE In Contact cloud solution.
· Gather & Create documents, and analyzes business needs and requirements.
· Create Business Requirement Documents up to organization standards. Understand and provide business solutions
on the applications.
· Determines operational objectives by studying business functions; gathering information; evaluating output
requirements and formats.
· Improves systems by studying current practices; designing modifications. Recommends controls by identifying
problems; writing improved procedures.
· Prepares technical reports by collecting, analyzing, and summarizing information and trends. Contributes to team effort by accomplishing related results as needed.
· The analyst documents the functional and, sometimes, technical design of the system. SDLC knowledge exposure.
· The analyst interacts with system architects and developers to ensure the system is properly implemented.