Job Description :
Role: IVR Specialist
Location: Libertyville, IL
Duration: 12 months contract
MOI: Phone/skype
IVR SPECIALIST
Position summary:
The IVR Specialist is a programming technician, capable of designing, coding,
Testing and implementing applications systems. Regularly troubleshoots problems with
Production systems. This position is required to handle enterprise applications and programs in the Interactive voice response (IVR) technology space that handle 400,000+ calls daily.
Participates in development projects as a team member with staff
from within the Information Technology department and from external departments or vendors.
Role responsibilities:
Participate in full technology project life cycle (analysis, design and/or package review,
development, testing, quality assurance, deployment, and production support
Responsible for analyzing, programming and implementing modifications to existing
systems required by changes in the business environment.
Participate in the design and documentation of complex technology solutions.
Document and/or support application deployment activities.
Report on status of systems and projects on a regular and timely basis.
Ensure the timely resolution of issues.
Follow VCI standards and guidelines.
Escalate anticipated risk to management promptly and properly.
Responsible for analyzing job requirements, preparing specifications, and preparing time
and cost estimates for systems development work.
Develop understanding of business unit’s goals and processes.
Analyze and identify the need for improvement in existing process/applications, present
solutions and implementation plan to team.
Participate in coding, development or technical support at least 75% or more as needed
per project and team.
Specialized Skills
IVR (Voice XML, Jira XML, Genesys, SIP) experience huge plus – *will also consider CISCO or Avaya system experience*
Working knowledge of contact center technologies with an emphasis on Genesys 8+ solutions
CTI (Computer Telephony Integration)
Cloud experience huge plus
DevOps experience huge plus
Verbal and written communication skills, with an ability to express complex technical
concepts in business terms
Demonstrated solid experience in Information Technology application development,
working with structured methodologies and development of large scale applications
ASP.Net experience using C# within Visual Studio.Net
Strong understanding of the .Net framework, XML,XSLT, HTML, CSS, web services and
real-time applications knowledge with Oracle and MS SQL Server as data source
Strong technical knowledge in Objected Oriented Development methodologies, design
and implementation
Experience with Agile a plus (pair programming, test driven development, XP, continuous
Integration, etc
Experience with BizTalk a plus
Experience with vendor integration a plus
Experience with n-tier environments preferred
Strong knowledge of Microsoft Development tool sets
Experience with ETL tool such as Informatica
Experience with relational databases