Job Description :
Title: IVR Engineer
Location: Austin, TX
Duration: 3 to 6 months+
Start Date: ASAP
Rate: DOE
Education: Bachelors degree in Computer Science, Engineering or related field
Required Experience/Skills:
- 5+ years of Voice Engineering, telephony experience
- Proficient with developing IVR applications, support, IVR call flow diagrams, VUI and other design documentation
- Extensive experience with Genesys 8.x platform architecture
- Knowledge of Genesys Framework (Config + Management
- Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc)
- Working knowledge on CI/CD tools
- Expert with network and common data centre infrastructure

Client : Confidential