Job Description :
Description:
Analyze IVR related business requirements
Review the Functional Design with the Business Subject Matter Experts
Design IVR Technical Solutions and Review with HCA leads
Development of IVR and Intelligent Call Manager (ICM)
Development and Configuration Changes for Cisco Voice Portal (CVP), Conduct Unit Testing
Provide Technical Support for Quality Assurance and User Acceptance Testing
Support Production Deployment

Responsibilities:
Team Handling Skills
End to End Project Handling
Architecture Review Skills