Job Description :
Mandatory skills: IVR, Genesys GVP, Nuance Speech Server, Java/JavaScript/Web services
Skills:
Required Skills
IVR app development Experience on Genesys GVP (3+ years) using Nuance Speech Server, Nuance Dialog modules.
Strong hands on skills like Java/JavaScript/Web services
3+ years professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat
Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions
Solid analytical skills, problem determination, and resolution recovery processes