Job Description :
Title: IVR Developer (Avaya, Genesys)
Location: Phoenix, AZ 85003
Type: Contract of 6 months. (opportunity for a longer-term engagement)
Experience of:- 5-9 years
Monday – Friday, 8am – 5pm
(40 hours/ week)
US / Citizen and Green Card Holders only.
Biogensys is hiring for IVR Developer (Avaya, Genesys) one of their clients in Phoenix, AZ 85003
Duties: -
The Office of Enterprise Technology has a need for seasonal help with its support of the Contact Center environment(s
Having a mix of both Avaya Aura and Genesys (prev. Interactive Intelligence) CIC platforms we are looking for a reliable individual who is open minded, innovative, can quickly grasp the organization’s core services.
Skills Required
The chosen candidate will use their contact center specific knowledge of the Genesys CIC platform to update and/ or develop detailed documentation on call flows, integration points to external data sources, logic developed for self-service applications, use of text-to-speech and information used for reporting and analysis.
One of the primary outcomes of this engagement is to ensure the team has developed a deeper level of understanding about the Genesys CIC platform, the programming/ call-flow it contains and whether the existing environment is programmed as efficiently as it can be.
Experience Required
Experience level between 5-9 years in support of this object
These overviews may be relatively technical in nature so the candidate should have an extremely firm grasp on contact center basics including terminology (i.e. IVR, WFM, speech recognition, CTI, analytics, routing, queuing – to name just a few) as well as market trends such as CEM & CRM, CCaaS, SIP, Omnichannel and others.
The candidate will work with the Voice & UC operational team.
The typical work hours would be Monday – Friday, 8am – 5pm, excluding holidays and weekends.
While this initial engagement is being viewed as seasonal there may be an opportunity for a longer-term engagement with a similar but broader scope.
Candidate should be fully knowledgeable and versed on the Genesys/ Interactive Intelligence CIC platform and know the contact center related programming procedures, methods and practices.
Lastly, additional skills and knowledge the candidate would have would include but not be limited to: SIP, CCXML, VXML, SQL, RTC.
Education Required
Bachelor’s Degree Computer Science, CIS or related field
IVR design/development
Shweta Dighe
101 College Road East, 2nd Floor, Princeton, NJ 08540
Office Ext 403
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