Job Description :
Job Title: IVR Architect
Location: San Francisco CA
Duration: Contract

Job Description:

IVR Architect with Hands on Genesys Knowledge
Experience in IVR test data setup, Skill Mapping, IVR call flow testing, CTI Testing, Call Routing and Synthesizing of complex IVR call flows.
Worked on Jira , Quality Center , Avaya Communication Manager, Avaya CMS Supervisor
Hands on experience using IVR application automation tools such as using Hammer.
Experience in platform transition and migration.
Experience processing large set of h call data and creating Test cases.
             

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