Job Description :
Role responsibilities
Coordinate development of new Service Catalog items (ITSM Remedy and Kinetic Task/Request) or updates to existing items
o Coordinate meetings with different teams involved to gather requirements
o Design new item or update to meet this information
o Build item/update and review with stakeholders
o Discuss and receive approval from client
o Coordinate UAT testing for new catalog items
o Release item/update using Change processes
o Create and maintain technical design documentation
Coordinate and manage Foundational Data loads/update to the ITSM environment
Attend enhancement review meeting to ensure enhancements will not have adverse impact to Service Catalog both from a process perspective and a technical perspective
Offer advice and assist in designing processes to take advantage of tool features

Specialized/Practical Knowledge
Service Management experience
Strong operational process management expertise, experience of ITIL (Foundation) or other IT operations frameworks
ITSM 8.1 or higher development experience
Kinetic Task/Request experience
HTML
Javascript
Ruby
Self-motivated individual
Hardworking and dedicated team player
Able to communicate at all levels.
Strong investigative and analytical skills
FWGW configuration and design
Strong analytical and problem solving skills

Supplementary Experience: (Useful additional skills) – Not mandatory
1) UNIX Operating Systems and associated tools: Red Hat Linux
2) Database Skills specially in DB2
3) Development using Scripting languages (shell, Perl, etc)
Following are not mandatory but still preferred.
4) Enterprise design, deployment and management of IBM Tivoli software – with particular focus on:
a) IBM Tivoli Netcool/OMNIbus v7.3
b) IBM Tivoli Common Reporting
5) Strong operational process management expertise, experience of ITIL (Foundation) or other IT operations frameworks
Personal Attributes:
Self-motivated individual
Hardworking and dedicated team player
Able to communicate at all levels.
Strong investigative skills


Client : KAnand

             

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