Job Description :
Title: ITSM Critical Situation Managment
Location: Fort Worth, TX (North Fort Worth)
Interview: In Person Required
Start Date: ASAP
Need candidates who are local to Dallas/Texas.
Onsite interview is a must.
Long term contract.
7 day/24 hour Operation Environment – Shift work flexibility is REQUIRED.
This Situation Management position works with support and suppliers to analyze, resolve and lead root cause analysis all mission critical IT and Telecom service interruptions. Responsible for critical role whose primary responsibility is to protect business system availability through integrated incident, problem, and change management. Including actions to engage, unify and direct parties to mitigate and resolve outage events. Responsible for system monitoring for fault conditions as opportunities for optimization. Establishes command and control. Conduct technical root cause analysis. Drives the change/incident/problem management process for critical internal issues and governs service providers’ problem response and management. Proactively looks for business impacting change activity including failed changes, back outs, and exceptions. Facilitate After Action Reviews. Analyzes problem trends and reports. Explicitly, has the ability to identify chronic activity. Participates with management in defining, developing and executing plans to accomplish support objectives. Ability to address, and communicate to senior levels of management, and timely notify appropriate parties as efficiently as possible.
BASIC QUALIFICATIONS: B.S. degree (Computer Science, Information Systems, or Engineering Technical certification(s) or five or more years of support experience (event, incident, problem, change management Able to work Shifts in a 7x24 environment. Provide on call support as needed. Excellent writing skills as well as note taking, chronological time lining, and verbal communications necessary.
PREFERRED QUALIFICATIONS: Technically strong in distributed systems/administrator (Wintel, Solaris, VMWare, WebSphere, SAP, ERP, SQL, Network, etc Working knowledge of ITIL best practices - ITIL V3 certification is a plus. Familiar with application methodologies such as SDLC lifecycle. Familiar with an environment driven by SLAs and KPIs with emphasis on negotiating a central focus with multiple parties. A good understanding of business and other Technology Services functions. Experience in driving for system availability and identifying trends and follow through to solutions of highly complex systems issues. Experience with interaction at all levels of an organization. Remedy and 2 to 4 years programming experience would be a plus.
ACCOUNTABILITY: Self-motivated participates with management in defining, developing and executing plans to accomplish support objectives, managing critical system outages, make decisions on impact to business, identify resources needed.