Job Description :
Mandatory Requirements:
3 years of verifiable experience as a technical support of Microsoft Windows Operating Systems (8.1/10) and Microsoft Windows Server (2012/2016) environments.
3 years of verifiable experience that includes synchronizing infrastructure support with other members of infrastructure, applications, database administration, security, and networking.
3 years proficient in both technical and non-technical training material development & writing and comfortably instructing the training material in a classroom setting.

Software –
Windows 10
Office 2016 (64bit)
Outlook - Signatures
Skype for business
IE 11/Chrome with AWARE Case Processing System
E: Drive files sync
Black Ice
Snip It
Signatures for PDFs
Laptops on the network (30 Day Policy)
Projector software
Tiff viewer
OOD Password Reset Website
Security -
RSCSecure – Secured email unique to the State of Ohio

Client : Direct Client