Quantam Solutions
Southfield, MI
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Job Description :
JOB SUMMARY
Quantam Solutions is seeking an IT Technician (Helpdesk Support/Desktop Support) for the State of Michigan. This position is a tier I operator that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites, serving the departments and citizens of the State of Michigan.

REQUIRED SKILL SETS
- Work cooperatively with others in a team environment to meet the expected levels of customer service.
- Ability to operate information systems input devices.
- Ability to conduct training and informational sessions.
- Ability to understand and follow detailed written and oral instructions.
- Ability to explain instructions and guidelines to others effectively.
- Ability to communicate effectively.
- Knowledge of data communications networks.
- Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment.
- Ability to identify and resolve problems associated with operating system malfunctions.
- Ability to key in coded information and instructions.
- Ability to determine work priorities.
- Ability to perform the most complex information technology technician assignments.
- Ability to work under stressful conditions.
- Ability to use Microsoft Office products.
- Experience working in an Enterprise Monitoring Environment.
- Experience with computer room environmental and/or Help Desk.


Client : Quantam Solutions - State of Michigan
             

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